COVID-19 – Continuing to deliver our services to clients
As we closely monitor ongoing developments relating to the COVID-19 pandemic, continued care and support for our clients and our people remains our priority. We have put measures in place to ensure that we continue to deliver our services to our clients.
We have now activated well-practiced business continuity measures that ensure critical processes continue to be maintained, so that we can provide our clients with an ongoing service. We have implemented a number of measures including home working and split site arrangements. We are also working with our third parties to ensure that they remain resilient.
We have also now restricted all international business travel (except for special circumstances for business continuity or regulatory reasons) and asked our colleagues to not travel between domestic HSBC locations. We have measures in place to use technology to facilitate client events as required and we are now not inviting external guests or clients into our offices. We are also asking colleagues to practice social distancing in their work interactions and meetings. Like many other organisations, we have implemented self-quarantine requirements for impacted HSBC Global Asset Management employees.
Our vision is to be a trusted asset manager for our clients, and we are currently delivering all services and meeting our quality guidelines – and indications remain that we will continue to do so.
If we believe there is a chance our ability to provide a normal service should change, we will contact clients immediately. Please contact us if you have any queries or require any further information.