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Contact us

HSBC Asset Management (UK) Limited
8 Canada Square, Canary Wharf
London E14 5HQ
Investor Services 0800 358 3011 Lines are open 9 am to 5 pm*
International +44 113 360 4558*

*Lines are open Monday to Friday (excluding public holidays). To help us continually improve our services and in the interest of security, we may monitor and/or record your communications with us.

Monika Witkowska Senior Communications Manager

Michelle Dunne Managing Director, Head of Institutional - Europe; Global Sales Lead - Alternatives

Tel: +44 (0)20 7991 3335
Mobile: +44 (0) 7408 808470

Pension Funds

Tim Bird Head of UK Pensions

Insurance Companies

Deepak Seeburrun Head of Global Insurance and Key Partnerships

+ 44(0) 20 7024 0348

Richard Ratcliffe Insurance Business Development Director

Tel: +44 (0) 20 7359 1707

Corporate Treasurers

Tia McCarthy Head of EMEA Global Banking Corporate Liquidity Sales

+44 (0)738 479 3812

Stephen Baker Head of CMB UK Liquidity Sales

+44 (0)792 054 0799

Phil Cowley Head of EMEA FIG Liquidity Sales

+44 (0)779 669 3275

Claire Crookes Head of Client Services, UK

+44 (0)771 765 3162

Investment Consultants

Laura Bell Head of Global Consultant Relations

+ 44(0) 20 7024 0403

Tom Cella Head of UK Consultant Relations

Corporate Governance

Bhavick Patel Head of UK ETF & Indexing Sales

8 Canada Square, London
+44(0) 20 7991 3296

James Grogan Director of Business Development
London & Channel Islands

8 Canada Square, London
+44 (0) 73 8479 5159

Martin Pendlebery Director of Business Development
London, the North and Scotland, Ireland

+44 (0) 7387 247 023

Charlotte Satchell Director of Business Development
London, South and South West

+44 (0) 746 870 3027

Rawia Mosleh Business Development Analyst

+44 (0) 777 621 4134

How to complain

We’ll do all we can to help and put things right if something has gone wrong.

Phone: 023 8199 9117 or 023 8072 2582
Email: ameu.complaints.service@im.hsbcib.com
Address: HSBC Asset Management (UK) Limited
Floor 1, Forum One, Solent Business Park,
Whiteley,
Hampshire, PO15 7PA

If writing to us, please

  • include your name, address, postcode, email address and your preferred contact number
  • provide as much information about your complaint as possible to ensure a quicker response time
  • let us know when and how is best to get in touch, and we will do our best to meet this

Not happy with our response?

If you are not happy with the way we resolved your complaint, please let us know as soon as possible. We will conduct a review and look to get it sorted.

Alternatively, you can contact the Financial Ombudsman Service (FOS), who will independently review your case for free.

Please note that if longer than six months has passed since our final response letter, the FOS will not have our permission to consider your complaint and so will only be able to do so in very limited circumstances. This includes where the FOS believes that the delay was the result of exceptional circumstances.

Contact details are found below:

Financial Ombudsman Service
Exchange Tower
London
E14 9SR
Free phone: 0800 023 4567
Low-cost phone: 0300 123 9123
Email : complaint.info@financial-ombudsman.org.uk

Website: www.financial-ombudsman.org.uk