If you are not happy with the way we resolved your complaint, please let us know as soon as possible. We will conduct a review and look to get it sorted.
Alternatively, you can contact the Financial Ombudsman Service (FOS), who will independently review your case for free.
Please note that if longer than six months has passed since our final response letter, the FOS will not have our permission to consider your complaint and so will only be able to do so in very limited circumstances. This includes where the FOS believes that the delay was the result of exceptional circumstances.
Contact details are found below:
Financial Ombudsman Service
Free phone: 0800 023 4567
Low-cost phone: 0300 123 9123
Email : firstname.lastname@example.org
If you do not wish to contact the FOS, the European Online Dispute Resolution Platform may also be able to look into your case.