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Contact us

HSBC Asset Management (UK) Limited
8 Canada Square, Canary Wharf
London E14 5HQ
Investor Services 0800 358 3011 Lines are open 9 am to 5 pm*
International +44 20 7992 4127*

*Lines are open Monday to Friday (excluding public holidays). To help us continually improve our services and in the interest of security, we may monitor and/or record your communications with us.

Monika Witkowska Senior Communications Manager

Maria Ryan

Maria Ryan Head of Institutional sales, UK & Nordics

+44 (0) 207 991 1899

Pension Funds

Jasvir Virk Head of Corporate Pension Schemes

Tel: +44 (0) 20 7024 0093

Insurance Companies

Deepak Seeburrun Head of Insurance Business Development

+ 44(0) 20 7024 0348

Richard Ratcliffe Insurance Business Development Director

Tel: +44 (0) 20 7359 1707

Local Government Pension Schemes

Tim Bird Head of LGPS Business Development

Corporate Treasurers

Tia McCarthy Head of Large Corporates, UK

+44 (0)2033591778

Stephen Baker Head of Middle Market, UK

+44 (0)7920 540799

Arun Johar Gupta Head of FIG, UK

+44 (0)7920417152

Claire Crookes Head of Client Services, UK

+44 (0)7717653162

Investment Consultants

Laura Bell Head of Global Consultant Relations

+ 44(0) 20 7024 0403

Tom Cella Head of UK Consultant Relations

Official Sector Institutions

Maria Ryan Head of Institutional Sales, UK & Nordics

+44 (0) 207 991 1899

Corporate Governance

Olga De Tapia Global Head of ETF & Indexing Sales

Tel: +44 (0) 203 359 6982
Mobile: +44 (0) 7384 793 204

Bhavick Patel Head of UK ETF & Indexing Sales

+44(0) 20 7991 3296
8 Canada Square, London E14 5HQ

James Grogan Director of Business Development
London & Channel Islands

Mobile: +44 (0) 73 8479 5159

Pippa Barnwell Director of Business Development
London & South West

Mobile: +44 (0) 7384 794 347

Martin Pendlebery Director of Business Development
London & Scotland

Jennie He ETF & Indexing Business Development Associate

Mobile: +44 (0) 7746 400 760

How to complain

We’ll do all we can to help and put things right if something has gone wrong.

Phone: 023 8199 9117 or 023 8072 2582
Email: ameu.complaints.service@im.hsbcib.com
Address: HSBC Asset Management (UK) Limited
Floor 1, Forum One, Solent Business Park,
Whiteley,
Hampshire, PO15 7PA

If writing to us, please

  • include your name, address, postcode, email address and your preferred contact number
  • provide as much information about your complaint as possible to ensure a quicker response time
  • let us know when and how is best to get in touch, and we will do our best to meet this

Not happy with our response?

If you are not happy with the way we resolved your complaint, please let us know as soon as possible. We will conduct a review and look to get it sorted.

Alternatively, you can contact the Financial Ombudsman Service (FOS), who will independently review your case for free.

Please note that if longer than six months has passed since our final response letter, the FOS will not have our permission to consider your complaint and so will only be able to do so in very limited circumstances. This includes where the FOS believes that the delay was the result of exceptional circumstances.

Contact details are found below:

Financial Ombudsman Service
Exchange Tower
London
E14 9SR
Free phone: 0800 023 4567
Low-cost phone: 0300 123 9123
Email : complaint.info@financial-ombudsman.org.uk

Website: www.financial-ombudsman.org.uk

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