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Contact us

General enquiries

HSBC Global Asset Management (UK) Limited
8 Canada Square, Canary Wharf
London E14 5HQ
Investor Services 0800 0358 3011 Lines are open 9 am to 5 pm*
International +44 20 7992 4127*

*Lines are open Monday to Friday (excluding public holidays). To help us continually improve our services and in the interest of security, we may monitor and/or record your communications with us.

Pension funds

Adrian Gordon Head of Institutional UK

+ 44(0) 20 7024 0497

ETFs

Bhavick Patel ETF Sales Director

+44(0) 20 7991 3296
8 Canada Square, London E14 5HQ

Insurance companies

Deepak Seeburrun Head of Insurance Business Development

+ 44(0) 20 7024 0348

Corporate treasurers

Nick Jones Head of Treasury Business Development, Institutional, UK

+ 44(0) 20 7991 8431

Investment consultants

Laura Bell Head of Consultant Relations, Europe

+ 44(0) 20 7024 0403

Official sector institutions

Adrian Gordon Head of Institutional UK

+ 44(0) 20 7024 0497

Private Banks and Fund Selectors

Daniel Rudd Head of UK Wholesale

Tel: +44 (0)20 7024 0121
Mobile: +44 (0)75 8440 1998

Alan Wateridge Director of Business Development
London

Tel: + 44(0) 20 7024 0528
Mobile: + 44(0) 74 68703 794

Gaelle Prive Director of Business Development
Financial Institutions

Tel: +44 (0)20 7024 0338
Mobile: +44 (0)75 8440 1336

Gareth Harries Director of Business Development
Nationals and Networks

Mobile: + 44(0) 75 8440 3037

Joe Rowell Associate Director of Business Development
South East

Tel: +44 (0)20 7024 0742
Mobile: +44 (0)77 4726 9510

Louise Slade Director of Business Development
Midlands and South West

Mobile: +44 77 9670 4241

Simon Page Director of Business Development
North and Scotland

Mobile: + 44(0) 75 8440 1171

Corporate Governance

How to complain

We’ll do all we can to help and put things right if something has gone wrong.

Phone: 023 8072 2680 or 023 8072 2582
Email: ameu.complaints.service@im.hsbcib.com
Address: HSBC Global Asset Management (UK) Limited
8 Canada Square, Canary Wharf
London E14 5HQ

If writing to us, please

  • include your name, address, postcode, email address and your preferred contact number
  • provide as much information about your complaint as possible to ensure a quicker response time
  • let us know when and how is best to get in touch, and we will do our best to meet this

Not happy with our response?

If you are not happy with the way we resolved your complaint, please let us know as soon as possible. We will conduct a review and look to get it sorted.

Alternatively, you can contact the Financial Ombudsman Service (FOS), who will independently review your case for free.

Please note that if longer than six months has passed since our final response letter, the FOS will not have our permission to consider your complaint and so will only be able to do so in very limited circumstances. This includes where the FOS believes that the delay was the result of exceptional circumstances.

Contact details are found below:

Financial Ombudsman Service
Exchange Tower
London
E14 9SR
Free phone: 0800 023 4567
Low-cost phone: 0300 123 9123
Email : complaint.info@financial-ombudsman.org.uk

Website: www.financial-ombudsman.org.uk
If you do not wish to contact the FOS, the European Online Dispute Resolution Platform may also be able to look into your case.