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Contact us

General enquiries

HSBC Global Asset Management (UK) Limited
8 Canada Square, Canary Wharf
London E14 5HQ
For client enquiries, please contact wholesale.clientservices@hsbc.com

Opening times

Adviser Services opening hours are: Monday to Friday, 9am to 5pm (excluding public holidays).

For client enquiries, please contact Adviser Services at 0800 358 3011* (option 1).

*To help us continually improve our service and in the interest of security, we may monitor and/or record your telephone calls with us.

Press contacts

Charles Clarke Head of Communications

Investing with HSBC

Step 1: 

Order or download the relevant forms.

Alternatively, call our Adviser Services Team on 0800 358 3011*, who will send you the information and forms to be completed.

Step 2:

Complete the relevant application form and submit an identity verification form along with your Agency details and FCA number.

Send all correspondence to:

HSBC Global Asset Management (UK) Limited
PO Box 3733
Royal Wootton Bassett
Swindon SN4 4BG

*To help us continually improve our service and in the interest of security, we may monitor and/or record your telephone calls with us.

HSBC OEIC and Unit Trust Dealers

You can place a deal on our OEIC funds by contacting our OEIC and Unit Trust Dealers.

Direct line: 0800 358 3011

(Lines are open 9 am to 5 pm*)

HSBC Global Investment Funds

First European Transfer Agent SA (FETA)
5 Rue Thomas Edison
L-1331 Grand Duchy of Luxembourg
For all Fund queries please contact the Global Funds Helpdesk on 0 207 992 4172* Lines are open 8.30 am to 6.30 pm CET *

* Lines are open Monday to Friday (excluding public holidays). To help us continually improve our services and in the interest of security, we may monitor and/or record your telephone calls with us.

ETFs

Bhavick Patel ETF Sales Director

+44(0) 20 7991 3296
8 Canada Square, London E14 5HQ

Discretionary and IFA Relationship Managers

Daniel Rudd Head of UK Wholesale

Tel: +44 (0)20 7024 0121
Mobile: +44 (0)75 8440 1998

Fay Hendon Head of UK Intermediary
Business Development
London

Tel: +44 (0) 20 3359 6750
Mobile: +44 (0) 7468 705975

Gareth Harries Director of Business Development
Nationals and Networks

Mobile: + 44(0) 75 8440 3037

Joe Rowell Associate Director of Business Development
South East

Tel: +44 (0)20 7024 0742
Mobile: +44 (0)77 4726 9510

Kieran Daly UK Intermediary Business
Development Manager
North & Scotland

Phone: +44 (0) 20 33593430
Mobile: +44 (0)7384 793181

Matthew Sage Director of Business Development
London

Phone: +44 (0)20 7024 0435
Mobile: +44 (0)7920 021 461

Natasha Crosby UK Intermediary Business Development Manager
London & South East

Phone: +44 (0) 20 3359 1197
Mobile: +44 (0)7384 793759

Louise Slade Director of Business Development
Midlands and South West

Mobile: +44 77 9670 4241

Marcus Hartley UK Intermediary Business
Development Manager
South West and Midlands

Phone: +44 (0) 20 335 93233
Mobile: +44 (0)7384 793300

Simon Page Director of Business Development
North and Scotland

Mobile: + 44(0) 75 8440 1171

Private Banks and Fund Selectors

Daniel Rudd Head of UK Wholesale

Tel: +44 (0)20 7024 0121
Mobile: +44 (0)75 8440 1998

Alan Wateridge Director of Business Development
London

Tel: + 44(0) 20 7024 0528
Mobile: + 44(0) 74 68703 794

Gaelle Prive Director of Business Development
Financial Institutions

Tel: +44 (0)20 7024 0338
Mobile: +44 (0)75 8440 1336

Tom Wilkins Director – Business Development

Tel: +44 (0)207 024 0667
Mobile: +44 (0)7468 703 364

Andrew Mackie Wholesale Business Development

Tel: +44 (0) 20 702 40327
Mobile: +44 (0) 77 967 04191

Scott A Bartlett Business Development, External Wholesale

Tel: +44 (0)20 3268 5348
Mobile: +44 (0)7584 400 620

Discretionary Investment Specialists

Smera Ashraf Head of Retail Bank and Discretionary Distribution, UK

Tel: +44 (0) 20 7024 0599
Mobile: + 44 (0)7956 378 196

David Macfarlane Team Head, Discretionary Wealth Management
Central & North

Tel: +44 (0) 20 7024 0652
Mobile: +44 (0)7920 543031

Oswald Luck Senior Discretionary Investment Specialist
Birmingham & Central

Tel: +44 (0)20 7024 0654
Mobile: +44 (0)7767 005425

Andrew Finlay Senior Discretionary Investment Specialist
East Anglia

Tel: +44 (0) 20 7024 0604
Mobile: +44 (0) 7387 243627

Gareth Dyer Senior Discretionary Investment Specialist
North West and North East England, Scotland and Northern Ireland.

Mobile: +44 (0)7384 792915

Michael Harvey Senior Discretionary Investment Specialist
East Midlands

Mobile: +44 (0)7384 792953

Nigel Gilland Senior Discretionary Investment Specialist
Greater Manchester, Merseyside, Cheshire, Shropshire and North & Mid Wales

Mobile: +44 (0) 7384 793874

Peter Brown Senior Discretionary Investment Specialist
Leeds, Yorkshire, Lancashire

Mobile: +44 (0)7468 703529

Gareth Jones Senior Discretionary Investment Specialist
London - City & Docklands

Tel: +44 (0)20 7024 0575
Mobile: +44 (0)7920 542676

Iwan Price Senior Discretionary Investment Specialist
South Wales, Gloucestershire and Wiltshire

Tel: + 44 (0)20 3229 6451
Mobile: + 44 (0)7796 700009

Simon Connor Senior Discretionary Investment Specialist
London - Mayfair & Kensington

Tel: +44 (0)20 7024 0540
Mobile: +44 (0)7584 403228

Mark Riches Senior Discretionary Investment Specialist
London & South East

Tel: +44 (0)20 7024 0517
Mobile: +44 (0)7920 541233

Benjamin Carder Senior Discretionary Investment Specialist
Berkshire, Buckinghamshire, Dorset, Hampshire and Oxfordshire

Mobile: +44 (0)7408 860421

James Dickson Senior Discretionary Investment Specialist
South East

Tel: +44 (0)20 7024 0509
Mobile: +44 (0)7584 402950

Michael Halfhead Senior Discretionary Investment Specialist
London - City

Tel: +44 (0) 20 7024 0643
Mobile: +44 (0) 7747 230797

Tom Hills Senior Discretionary Investment Specialist
London - South & West

Tel: +44 (0)20 7024 0304
Mobile: +44 (0)7920 412388

How to complain

We’ll do all we can to help and put things right if something has gone wrong.

Phone: 023 8072 2680 or 023 8072 2582
Email: ameu.complaints.service@im.hsbcib.com
Address: HSBC Global Asset Management (UK) Limited
8 Canada Square, Canary Wharf
London E14 5HQ

If writing to us, please

  • include your name, address, postcode, email address and your preferred contact number
  • provide as much information about your complaint as possible to ensure a quicker response time
  • let us know when and how is best to get in touch, and we will do our best to meet this

Not happy with our response?

If you are not happy with the way we resolved your complaint, please let us know as soon as possible. We will conduct a review and look to get it sorted.

Alternatively, you can contact the Financial Ombudsman Service (FOS), who will independently review your case for free.

Please note that if longer than six months has passed since our final response letter, the FOS will not have our permission to consider your complaint and so will only be able to do so in very limited circumstances. This includes where the FOS believes that the delay was the result of exceptional circumstances.

Contact details are found below:

Financial Ombudsman Service
Exchange Tower
London
E14 9SR
Free phone: 0800 023 4567
Low-cost phone: 0300 123 9123
Email : complaint.info@financial-ombudsman.org.uk

Website: www.financial-ombudsman.org.uk
If you do not wish to contact the FOS, the European Online Dispute Resolution Platform may also be able to look into your case.