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Contact us

General enquiries

HSBC Asset Management (UK) Limited
8 Canada Square, Canary Wharf
London E14 5HQ
For client enquiries, please contact wholesale.clientservices@hsbc.com

Opening times

Adviser Services opening hours are: Monday to Friday, 9am to 5pm (excluding public holidays).

For client enquiries, please contact Adviser Services at 0800 358 3011* (option 1).

*To help us continually improve our service and in the interest of security, we may monitor and/or record your telephone calls with us.

Press contacts

Monika Witkowska Senior Communications Manager

Investing with HSBC

Step 1: 

Order or download the relevant forms.

Alternatively, call our Adviser Services Team on 0800 358 3011*, who will send you the information and forms to be completed.

Step 2:

Complete the relevant application form and submit an identity verification form along with your Agency details and FCA number.

Send all correspondence to:

HSBC Asset Management (UK) Limited
PO Box 3733
Royal Wootton Bassett
Swindon SN4 4BG

*To help us continually improve our service and in the interest of security, we may monitor and/or record your telephone calls with us.

HSBC OEIC and Unit Trust Dealers

You can place a deal on our OEIC funds by contacting our OEIC and Unit Trust Dealers.

Direct line: 0800 358 3011

(Lines are open 9 am to 5 pm*)

HSBC Global Investment Funds

First European Transfer Agent SA (FETA)
5 Rue Thomas Edison
L-1331 Grand Duchy of Luxembourg
For all Fund queries please contact the Global Funds Helpdesk on 0 207 992 4172* Lines are open 8.30 am to 6.30 pm CET *

* Lines are open Monday to Friday (excluding public holidays). To help us continually improve our services and in the interest of security, we may monitor and/or record your telephone calls with us.

Daniel Rudd Head of Wholesale, Northern Europe & Middle East

Tel: +44 (0)20 7024 0121
Mobile: +44 (0)75 8440 1998

UK Financial Institutions

Tom Wilkins Head of Wholesale Distribution, Financial Institutions

Tel: +44 (0)207 024 0667
Mobile: +44 (0)7468 703364

Matthew Sage Director, Business Development
London & South UK

Phone: +44 (0)20 7024 0435
Mobile: +44 (0)7920 021461

Simon Page Director, Business Development
North and Scotland

Mobile: +44 (0)7584 401171

Marija Vrgoc Director, Business Development
Ireland, Channel Islands and International Platforms

Mobile: +44 (0)7468 704699

Andrew Mackie Wholesale Business Development

Tel: +44 (0)20 702 40327
Mobile: +44 (0)7796 704191

IFA Business Development

Fay Hendon Head of UK Intermediary Business Development
London

Tel: +44 (0) 20 3359 6750
Mobile: +44 (0) 7468 705975

Marcus Hartley UK Intermediary Business Development Manager
South West and Midlands

Phone: +44 (0)20 3359 3233
Mobile: +44 (0)7384 793300

Natasha Crosby UK Intermediary Business Development Manager
London & South East

Phone: +44 (0) 20 3359 1197
Mobile: +44 (0)7384 793759

Linsay Mccallum UK Intermediary Business Development Manager North,
Scotland & Northern Ireland

Phone: +44 (0) 14 1358 2084
Mobile: +44 (0) 7387 246584

Discretionary Investment Specialists

Andrew Robinson Head of Group Distribution

Mobile: +44 (0) 7920 081665

Gareth Jones Director, Discretionary Wealth Management

Tel: +44 (0)20 7024 0575
Mobile: +44 (0)7920 542676

Mark Riches Director, Discretionary Wealth Management

Tel: +44 (0)20 7024 0517
Mobile: +44 (0)7920 541233

Andrew Finlay Senior Discretionary Investment Specialist

Tel: +44 (0) 20 7024 0604
Mobile: +44 (0) 7387 243627

Benjamin Carder Senior Discretionary Investment Specialist

Mobile: +44 (0)7408 860421

Cristian De Zen Senior Discretionary Investment Specialist

Mobile: +44 (0)7387 244 072

Gareth Dyer Discretionary Investment Specialist

Mobile: +44 (0)7384 792915

Iwan Price Senior Discretionary Investment Specialist

Tel: +44 (0)20 3229 6451
Mobile: +44 (0)7796 700009

James Dickson Senior Discretionary Investment Specialist

Tel: +44 (0)20 7024 0509
Mobile: +44 (0)7584 402950

Peter Brown Senior Discretionary Investment Specialist
Leeds, Yorkshire, Lancashire

Mobile: +44 (0)7468 703529

Michael Halfhead Senior Discretionary Investment Specialist
London - City

Tel: +44 (0) 20 7024 0643
Mobile: +44 (0) 7747 230797

Michael Harvey Senior Discretionary Investment Specialist

Mobile: +44 (0)7384 792953

Nigel Gilland Senior Discretionary Investment Specialist
Greater Manchester, Merseyside, Cheshire, Shropshire and North & Mid Wales

Mobile: +44 (0) 7384 793874

Mike Townsend Senior Discretionary Investment Specialist

Thomas Hills Senior Discretionary Investment Specialist

Tel: +44 (0)20 7024 0304
Mobile: +44 (0)7920 412388

Internal distribution for RMs

Andrew Robinson Head of Group Distribution

Mobile: +44 (0) 7920 081665

Hayley Randall Group Relationship Manager

Mobile: +44 (0) 7827 357 052

Richard Whitaker Group Relationship Manager

Mobile: +44 (0) 7774 556065

Simon Edge Group Relationship Manager

Mobile: +44 (0) 7906 023032

Stephen Hayes Group Relationship Manager

Mobile: +44 (0) 7468704858

ETFs

Bhavick Patel Head of UK ETF & Indexing Sales

+44(0) 20 7991 3296
8 Canada Square, London E14 5HQ

James Grogan Director of Business Development
London & Channel Islands

Mobile: +44 (0) 73 8479 5159

Pippa Barnwell Director of Business Development
London & South West

Mobile: +44 (0) 7384 794 347

Martin Pendlebery Director of Business Development
London & Scotland

Jennie He ETF & Indexing Business Development Associate

Mobile: +44 (0) 7746 400 760

How to complain

We’ll do all we can to help and put things right if something has gone wrong.

Phone: 023 8199 9117 or 023 8072 2582
Email: ameu.complaints.service@im.hsbcib.com
Address: HSBC Asset Management (UK) Limited
Floor 1, Forum One, Solent Business Park,
Whiteley, 
Hampshire, PO15 7PA

If writing to us, please

  • include your name, address, postcode, email address and your preferred contact number
  • provide as much information about your complaint as possible to ensure a quicker response time
  • let us know when and how is best to get in touch, and we will do our best to meet this

Not happy with our response?

If you are not happy with the way we resolved your complaint, please let us know as soon as possible. We will conduct a review and look to get it sorted.

Alternatively, you can contact the Financial Ombudsman Service (FOS), who will independently review your case for free.

Please note that if longer than six months has passed since our final response letter, the FOS will not have our permission to consider your complaint and so will only be able to do so in very limited circumstances. This includes where the FOS believes that the delay was the result of exceptional circumstances.

Contact details are found below:

Financial Ombudsman Service
Exchange Tower
London
E14 9SR
Free phone: 0800 023 4567
Low-cost phone: 0300 123 9123
Email : complaint.info@financial-ombudsman.org.uk

Website: www.financial-ombudsman.org.uk