Please upgrade your browser

We take your security very seriously. In order to protect you and our systems, we are making changes to all HSBC websites that means some of the oldest web browser versions will no longer be able to access these sites. Generally, the latest versions of a browser (like Edge, Chrome, Safari, etc.) and an operating system family (like Microsoft Windows, MacOS) have the most up-to-date security features.

If you are seeing this message, we have detected that you are using an older, unsupported browser.

See how to update your browser

Contact us

General enquiries

HSBC Asset Management (UK) Limited
8 Canada Square, Canary Wharf
London E14 5HQ
For client enquiries, please contact wholesale.clientservices@hsbc.com

Opening times

Adviser Services opening hours are: Monday to Friday, 9am to 5pm (excluding public holidays).

For client enquiries, please contact Adviser Services at 0800 358 3011* (option 1).

*To help us continually improve our service and in the interest of security, we may monitor and/or record your telephone calls with us.

Investing with HSBC

Step 1: 

Order or download the relevant forms.

Alternatively, call our Adviser Services Team on 0800 358 3011*, who will send you the information and forms to be completed.

Step 2:

Complete the relevant application form and submit an identity verification form along with your Agency details and FCA number.

Send all correspondence to:

HSBC Asset Management (UK) Limited
PO Box 3733
Royal Wootton Bassett
Swindon SN4 4BG

*To help us continually improve our service and in the interest of security, we may monitor and/or record your telephone calls with us.

HSBC OEIC and Unit Trust Dealers

You can place a deal on our OEIC funds by contacting our OEIC and Unit Trust Dealers.

Direct line: 0800 358 3011

(Lines are open 9 am to 5 pm*)

HSBC Global Investment Funds

First European Transfer Agent SA (FETA)
5 Rue Thomas Edison
L-1331 Grand Duchy of Luxembourg
For all Fund queries please contact the Global Funds Helpdesk on 0 207 992 4172* Lines are open 8.30 am to 6.30 pm CET *

* Lines are open Monday to Friday (excluding public holidays). To help us continually improve our services and in the interest of security, we may monitor and/or record your telephone calls with us.

Daniel Rudd Head of Wholesale, Northern Europe & Middle East

Tel: +44 (0)20 7024 0121
Mobile: +44 (0)75 8440 1998

UK Financial Institutions

Tom Wilkins Head of Wholesale Distribution, Financial Institutions

Tel: +44 (0)207 024 0667
Mobile: +44 (0)7468 703364

Matthew Sage Director, Business Development
London & South UK

Phone: +44 (0)20 7024 0435
Mobile: +44 (0)7920 021461

Simon Page Director, Business Development
North and Scotland

Mobile: +44 (0)7584 401171

Marija Vrgoc Kermer Director, Business Development
Ireland, Channel Islands and International Platforms

Mobile: +44 (0)7468 704699

Andrew Mackie Director, Business Development
London

Tel: +44 (0)20 702 40327
Mobile: +44 (0)7796 704191

Pippa Barnwell Director, Business Development

Mobile: +44 (0) 7384 794 347

IFA Business Development

Fay Hendon Head of UK Intermediary Business Development
London

Tel: +44 (0) 20 3359 6750
Mobile: +44 (0) 7468 705975

Marcus Hartley UK Intermediary Business Development Manager
South West and Midlands

Phone: +44 (0)20 3359 3233
Mobile: +44 (0)7384 793300

Natasha Crosby UK Intermediary Business Development Manager
London & South East

Phone: +44 (0) 20 3359 1197
Mobile: +44 (0)7384 793759

Linsay Mccallum UK Intermediary Business Development Manager North,
Scotland & Northern Ireland

Phone: +44 (0) 14 1358 2084
Mobile: +44 (0) 7387 246584

Group Distribution

Andrew Robinson Head of Group Distribution

Mobile: +44 (0) 7920 081665

ETFs

Olga De Tapia Global Head of ETF & Indexing Sales

Tel: +44 (0) 203 359 6982
Mobile: +44 (0) 7384 793 204

Bhavick Patel Head of UK ETF & Indexing Sales

+44(0) 20 7991 3296
8 Canada Square, London E14 5HQ

James Grogan Director of Business Development
London & Channel Islands

Mobile: +44 (0) 73 8479 5159

Martin Pendlebery Director of Business Development
London & Scotland

Jennie He ETF & Indexing Business Development Associate

Mobile: +44 (0) 7746 400 760

How to complain

We’ll do all we can to help and put things right if something has gone wrong.

Phone: 023 8199 9117 or 023 8072 2582
Email: ameu.complaints.service@im.hsbcib.com
Address: HSBC Asset Management (UK) Limited
Floor 1, Forum One, Solent Business Park,
Whiteley, 
Hampshire, PO15 7PA

If writing to us, please

  • include your name, address, postcode, email address and your preferred contact number
  • provide as much information about your complaint as possible to ensure a quicker response time
  • let us know when and how is best to get in touch, and we will do our best to meet this

Not happy with our response?

If you are not happy with the way we resolved your complaint, please let us know as soon as possible. We will conduct a review and look to get it sorted.

Alternatively, you can contact the Financial Ombudsman Service (FOS), who will independently review your case for free.

Please note that if longer than six months has passed since our final response letter, the FOS will not have our permission to consider your complaint and so will only be able to do so in very limited circumstances. This includes where the FOS believes that the delay was the result of exceptional circumstances.

Contact details are found below:

Financial Ombudsman Service
Exchange Tower
London
E14 9SR
Free phone: 0800 023 4567
Low-cost phone: 0300 123 9123
Email : complaint.info@financial-ombudsman.org.uk

Website: www.financial-ombudsman.org.uk

Back to top