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We take your security very seriously. In order to protect you and our systems, we are making changes to all HSBC websites that means some of the oldest web browser versions will no longer be able to access these sites. Generally, the latest versions of a browser (like Edge, Chrome, Safari, etc.) and an operating system family (like Microsoft Windows, MacOS) have the most up-to-date security features.

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Website accessibility

It's important everyone can use our website. Here's what we're doing to make it as easy as possible. You'll also find some technical guidelines to help you make sure you're set up correctly.

Accessibility guidelines

Our websites and applications should meet the minimum 'Double-A' (AA) rating of the Web Content Accessibility Guidelines Version 2.1 (WCAG 2.1). These World Wide Web Consortium (W3C) guidelines explain how to make web content more accessible for people with disabilities.

To find out about our global accessibility programme, view HSBC Digital Accessibility.

Accessibility features on this site include:

  • All controls work with a keyboard alone
  • Form fields have labels so you can tab through from the start to the end
  • Non-decorative images include text alternatives (alt text) for screen readers
  • Link text is descriptive – we don't use 'click here'
  • Screen-reader users can navigate and understand our pages
  • We use strong colour contrast so it's easy to read text and graphics
  • Error messages describe what the errors are
  • We give you enough time to complete activities
  • Controls are big enough to click or tap
  • Page layout is flexible and responsive

You can also use a screen reader and other forms of assistive technology when contacting us via Chat.

Supported browsers and operating systems

These are the browsers and operating systems we support.

Browsers

  • Google Chrome (latest version)
  • Firefox (latest version)
  • Microsoft Edge (latest version)
  • Safari (9 and above)

Operating systems

  • Windows 8 and above
  • Mac OS X 10.9 and above

More information on digital accessibility

There are organisations and charities who can offer further help with different types of digital accessibility.

AbilityNet is a charity that provides free support with digital accessibility. The AbilityNet website has lots of helpful tips, including simple ways to make your devices easier to use.

Sight loss charity RNIB also has information on desktop accessibility if you're blind or partially sighted.

Additionally, we are always looking to improve the accessibility of our site. So, if you find anything difficult to use please let us know. All constructive feedback regarding the accessibility or usability of our site is welcome and will be carefully considered.