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Contact us

General enquiries

HSBC Global Asset Management (UK) Limited
8 Canada Square, Canary Wharf
London E14 5HQ
Investor Services 0800 358 3011 Lines are open 9 am to 5 pm*
International +44 20 7992 4127*

If you are an existing HSBC Bank customer, for information on how to invest: 

Investments 03457 456 123* 

https://investments.hsbc.co.uk/

To buy and sell funds online, visit our Global Investment Centre or your usual fund platform.

*Lines are open Monday to Friday (excluding public holidays). To help us continually improve our services and in the interest of security, we may monitor and/or record your communications with us.

 

If you do not currently bank with HSBC or own HSBC funds, please visit your usual online platform or contact your bank for information on how to invest.

If you have any doubt about the suitability of an investment, please contact a financial adviser.

Investor Services

If you already own an HSBC fund, you can contact investor services.

HSBC Global Asset Management (UK) Limited
8 Canada Square, Canary Wharf
London E14 5HQ
Tel: 080 0358 3011 Lines are open 9 am to 5 pm*
International: +44 20 7992 4127*

*Lines are open Monday to Friday (excluding public holidays). To help us continually improve our services and in the interest of security, we may monitor and/or record your communications with us.

HSBC OEIC and Unit Trust Dealers

You can place a deal on our OEIC funds by contacting our OEIC and Unit Trust Dealers.

HSBC Global Asset Management (UK) Limited
PO Box 3733, Royal Wootton Bassett
Swindon SN4 4BG
Tel: 080 0358 3011 Lines are open 9 am to 5pm*
International: +44 20 7992 4127*

How to complain

We’ll do all we can to help and put things right if something has gone wrong.

Phone: 023 8072 2680 or 023 8072 2582
Email: ameu.complaints.service@im.hsbcib.com
Address: HSBC Global Asset Management (UK) Limited
8 Canada Square, Canary Wharf
London E14 5HQ

If writing to us, please

  • include your name, address, postcode, email address and your preferred contact number
  • provide as much information about your complaint as possible to ensure a quicker response time
  • let us know when and how is best to get in touch, and we will do our best to meet this

Not happy with our response?

If you are not happy with the way we resolved your complaint, please let us know as soon as possible. We will conduct a review and look to get it sorted.

Alternatively, you can contact the Financial Ombudsman Service (FOS), who will independently review your case for free.

Please note that if longer than six months has passed since our final response letter, the FOS will not have our permission to consider your complaint and so will only be able to do so in very limited circumstances. This includes where the FOS believes that the delay was the result of exceptional circumstances.

Contact details are found below:

Financial Ombudsman Service
Exchange Tower
London
E14 9SR
Free phone: 0800 023 4567
Low-cost phone: 0300 123 9123
Email : complaint.info@financial-ombudsman.org.uk

Website: www.financial-ombudsman.org.uk
If you do not wish to contact the FOS, the European Online Dispute Resolution Platform may also be able to look into your case.